Welcome to Elle & Milo. By accessing our website or engaging with our services, you enter into an agreement with us under these Terms of Service. We invite you to review these terms carefully, as they govern your relationship with our brand.


Introduction

Elle & Milo (a trade name of Nexora Commerce LLC) operates this website and provides e-commerce services to clients in the United States and Canada. Throughout this document, "we," "us," and "our" refer to Elle & Milo, while "you" and "your" refer to the user or purchaser of our services.

By visiting our website, creating an account, or making a purchase, you agree to be bound by these Terms of Service and all policies referenced herein, including our Client Services Policy and Privacy Policy. If you do not agree with these terms, please discontinue use of our website and services immediately.

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services following any modifications constitutes acceptance of the revised terms.


1. Eligibility and Account Requirements

1.1 Age Requirement
You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our services. By using our website, you represent and warrant that you meet this age requirement.

1.2 Account Information
When creating an account or placing an order, you agree to provide current, complete, and accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

1.3 Account Security
We recommend using a strong, unique password for your account. You are solely responsible for safeguarding your login information. Elle & Milo will not be liable for any loss or damage arising from your failure to maintain account security.


2. Products and Services

2.1 Product Availability
Products featured on our website may be available in limited quantities. We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit quantities of any product or service we offer. All product descriptions, images, and pricing are subject to change without notice.

2.2 Product Representation
We make every effort to display our products accurately, including colors, materials, and design details. However, we cannot guarantee that your device's display will accurately reflect the true appearance of our products. Variations in color and texture are inherent to natural materials and handcrafted items.

2.3 Pricing
All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct any pricing errors on our website, even after an order has been submitted. In such cases, we will contact you to confirm whether you wish to proceed at the correct price.

2.4 Product Authenticity
Elle & Milo guarantees the authenticity of all products sold through our official website. Each item is sourced directly from our trusted suppliers and meets our exacting standards for quality and craftsmanship.


3. Orders and Payment

3.1 Order Processing
When you place an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order—it simply acknowledges receipt. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

3.2 Payment Methods
We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is processed through secure, PCI DSS-compliant payment processors including Shopify Payments. All payment information is encrypted during transmission.

3.3 Order Modifications and Cancellations
Orders may be modified or canceled within 12 hours of placement. After this window, orders are processed automatically and cannot be modified or canceled. If your order has already shipped, please refer to our Client Services Policy for return procedures.

3.4 Order Restrictions
We maintain discretion to limit order quantities per person, household, or order. This includes orders placed under the same account, payment method, or shipping address. We reserve the right to decline orders that appear to be placed for resale purposes.


4. Shipping and Delivery

4.1 Shipping Information
Shipping times and costs vary by destination and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

4.2 International Shipping
For international orders, you are responsible for all customs duties, taxes, and fees imposed by your country. We recommend contacting your local customs office for information about potential charges before placing an order.

4.3 Risk of Loss
Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.


5. Returns and Exchanges

All returns and exchanges are subject to our Client Services Policy, available at: elle-milo.com/pages/client-services

Please review this policy carefully before making a purchase. We offer a 14-day return window from the date of delivery for most items, subject to eligibility requirements outlined in the Client Services Policy.


6. Intellectual Property Rights

6.1 Ownership
All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the exclusive property of Elle & Milo or used under license. All trademarks, service marks, and trade names are proprietary to Elle & Milo or our licensors.

6.2 Restrictions
You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from our website without our express written consent, except as follows:

  • You may print or download one copy of materials for personal, non-commercial use

  • You may share links to our website on social media platforms

6.3 Copyright Infringement
If you believe any content on our website infringes your copyright, please contact us at info@elle-milo.com with:

  • Identification of the copyrighted work

  • URL or description of the infringing material

  • Your contact information and a statement of good faith belief

  • Your electronic or physical signature


7. User Content and Submissions

7.1 Product Reviews and Feedback
If you submit product reviews, comments, suggestions, or other content to our website, you grant Elle & Milo a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content in any medium.

7.2 Content Standards
You agree that any content you submit will not:

  • Violate any third-party intellectual property or privacy rights

  • Contain false, misleading, or defamatory statements

  • Include offensive, obscene, or unlawful material

  • Contain viruses or malicious code

7.3 Content Moderation
We reserve the right to monitor, edit, or remove user-generated content that violates these Terms of Service or our community standards, but we are under no obligation to do so.


8. Privacy and Data Protection

Your personal information is governed by our Privacy Policy, available at: elle-milo.com/pages/privacy-policy

By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all transactions.


9. Third-Party Services and Links

9.1 Third-Party Tools
We may provide access to third-party tools, plugins, or services (such as payment processors or analytics providers) over which we have no control. Your use of these tools is entirely at your own risk, and you should review the terms and policies of the respective third parties.

9.2 External Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of these external sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.


10. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose or in violation of any applicable laws or regulations

  • To infringe upon intellectual property rights of Elle & Milo or third parties

  • To transmit viruses, malware, or any code of a destructive nature

  • To engage in fraudulent activities or misrepresent your identity

  • To harass, abuse, or harm other users or our personnel

  • To collect or harvest personal information of other users without consent

  • To circumvent security features or access restricted areas of our website

  • For commercial purposes without our express written authorization

Violation of these prohibited uses may result in immediate termination of your access to our services and potential legal action.


11. Disclaimer of Warranties

11.1 "As Is" Basis
Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. While we strive for excellence in all aspects of our service, we do not warrant that our website will be uninterrupted, secure, or error-free.

11.2 Product Warranties
We do not warrant that products will meet your specific expectations, though we stand behind the quality and authenticity of all items we sell. For product-specific concerns, please contact our Client Services team.

11.3 Information Accuracy
We make reasonable efforts to ensure accuracy of information on our website, but we do not warrant that product descriptions, pricing, availability, or other content is complete, current, or error-free. We reserve the right to correct any errors or omissions at any time without prior notice.


12. Limitation of Liability

To the fullest extent permitted by law, Elle & Milo, Nexora Commerce LLC, and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or replacement costs, arising from:

  • Your use of or inability to use our services

  • Any products purchased through our website

  • Unauthorized access to or alteration of your data

  • Statements or conduct of third parties on our website

  • Any other matter relating to our services

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. In no event shall our total liability to you exceed the amount you paid for the product or service giving rise to the claim.


13. Indemnification

You agree to indemnify, defend, and hold harmless Elle & Milo, Nexora Commerce LLC, and our affiliates, officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your breach of these Terms of Service

  • Your violation of any law or third-party rights

  • Your use of our website or services

  • Any content you submit or transmit through our website


14. Dispute Resolution and Governing Law

14.1 Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Jurisdiction
You agree that any legal action or proceeding arising out of or relating to these Terms of Service or your use of our services shall be brought exclusively in the federal or state courts located in Delaware. You consent to the personal jurisdiction of these courts.

14.3 Informal Resolution
Before initiating formal legal proceedings, we encourage you to contact our Client Services team at info@elle-milo.com to seek an informal resolution of any dispute.


15. General Provisions

15.1 Entire Agreement
These Terms of Service, together with our Client Services Policy and Privacy Policy, constitute the entire agreement between you and Elle & Milo regarding use of our website and services, superseding any prior agreements or communications.

15.2 Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

15.3 Waiver
Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

15.4 Assignment
You may not assign or transfer these Terms of Service without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.


16. Termination

16.1 Your Right to Terminate
You may terminate your relationship with Elle & Milo at any time by ceasing use of our website and services and, if applicable, closing your account.

16.2 Our Right to Terminate
We may suspend or terminate your access to our services at any time if we determine, in our sole discretion, that you have violated these Terms of Service or engaged in conduct that is harmful to our brand, other users, or third parties.

16.3 Effect of Termination
Upon termination, your right to use our services will immediately cease. All provisions of these Terms of Service that by their nature should survive termination (including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, and indemnification) shall remain in effect.


17. Contact Information

Client Services
We are pleased to assist you during business hours.

Email: info@elle-milo.com
Telephone: +1 302 329 5856
Contact Page: elle-milo.com/pages/contact-us

Business Hours (EST):
Monday to Friday: 9 AM to 5 PM
Saturday and Sunday: Closed

We respond to all inquiries within 1 to 2 business days.

Company Information
Business Name: Elle & Milo
Legal Entity: Nexora Commerce LLC
Address: 501 Silverside Rd, STE 105, Wilmington, Delaware 19809, United States
EIN: 39-4755896