At Elle & Milo, we are committed to delivering your purchases with care, precision, and complete transparency. Our fulfillment process is designed to honor the quality you expect from us—from the moment you place your order through its arrival at your door.

 


Order Processing Time

Orders are processed within 1-2 business days (Monday through Friday).

Orders placed before 5:00 PM EST are prioritized for same-day processing.

Orders placed after 5:00 PM EST or during weekends are processed the following business day.

You will receive a confirmation email once your order enters processing, followed by shipping notification with tracking details once your package departs our facility.

 


Shipping & Delivery

Elle & Milo offers reliable, carefully coordinated shipping to the United States and Canada.

 

STANDARD SHIPPING (Complimentary)

  • Processing: 1-2 business days

  • Transit: 5-10 business days

  • Total delivery time: 6-12 business days

  • Cost: Complimentary — no minimum purchase required

  • Tracking information provided via email

 

EXPRESS SHIPPING + PRIORITY PROCESSING ($8.95 USD)

  • Processing: 1-2 business days (prioritized handling)

  • Transit: 3-5 business days

  • Total delivery time: 4-7 business days

  • Cost: $8.95 USD

  • Recommended for time-sensitive orders

  • Tracking information provided via email

 

Estimated Delivery Times by Destination

United States:

  • Standard: 6-12 business days

  • Express: 4-7 business days

Canada:

  • Standard: 6-12 business days (plus potential customs processing)

  • Express: 4-7 business days (plus potential customs processing)

Shipments are dispatched Monday through Friday. You will receive shipment notification with tracking details once your order leaves our fulfillment center.

 


Delivery Communication

Should your order experience delays beyond our standard timeframe due to unforeseen circumstances, we will contact you directly to provide updates and resolution options.

Disclaimer:
Delivery times are estimates and may vary due to carrier schedules, customs processing, weather conditions, or other factors beyond our control. We appreciate your understanding.

 


How to Place an Order

  1. Browse our collections and select your desired items and sizes

  2. Click "ADD TO CART," then proceed to "Checkout"

  3. Enter accurate shipping and billing information; please verify postal codes and street addresses carefully

  4. Select your preferred shipping method (Standard Complimentary or Express)

  5. Review your order summary for accuracy

  6. Choose from our secure, SSL-encrypted payment methods and complete your purchase

 


Order Modifications & Cancellations

Orders may be modified or canceled within 12 hours of placement by contacting our Client Services team at support@elle-milo.com.

Once orders enter our fulfillment process, modifications and cancellations cannot be accommodated. If your order has already shipped, please refer to our Returns & Exchanges policy for instructions.

 


Shipping Costs & Carriers

Standard shipping is complimentary to all destinations within the United States and Canada—no hidden fees, no minimum purchase required.

Express shipping is available for $8.95 USD and includes priority processing and expedited transit.

We partner with trusted carriers including USPS, DHL, and Canada Post to ensure reliable, secure delivery of your purchases.

 


Secure Payment & Data Protection

All transactions are processed through SSL-encrypted, secure payment gateways to protect your personal and financial information.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Your personal data is handled in accordance with our Privacy Policy and applicable privacy regulations.

 


Delivery Expectations & Address Accuracy

You are responsible for providing accurate shipping information at checkout. Incorrect or incomplete addresses may result in delivery delays, returns to sender, or additional shipping charges.

Please verify all details—including street address, apartment number, city, state/province, and postal code—before completing your purchase.

If your package is returned due to an address error provided at checkout, additional shipping charges will apply for re-delivery.

 


Canadian Orders: Customs & Duties

Canadian customers may be responsible for customs duties, taxes, or brokerage fees assessed by Canadian authorities upon entry into Canada. These charges are determined by Canadian customs and are not included in your order total.

Canadian orders may experience additional processing time at customs, which is beyond our control and not included in our estimated delivery windows.

We recommend contacting your local customs office for specific information regarding potential duties and taxes.

 


Tracking Your Order

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery date

  • Direct link to track your shipment in real-time

You may also track your order at any time through our Track Your Order page.

 


Delivery Issues

Lost or Undelivered Packages

If your tracking information indicates delivery but you have not received your order, please contact us immediately at support@elle-milo.com with your order number. We will coordinate with the carrier to investigate the matter.

Damaged Shipments

If your package arrives visibly damaged, please notify us within 3 business days of receipt at support@elle-milo.com. We may request photographic documentation to facilitate resolution. Upon review, we will work with you to resolve the matter.

Delivery Attempts

If the carrier encounters difficulty delivering to your specified address, they will contact you directly to arrange an alternative delivery solution.

 


Important Notes

  • Processing and delivery times are estimates and may vary during holidays, peak seasons, or promotional periods

  • Multiple items may ship separately based on warehouse availability and inventory location

  • Express Shipping is recommended for time-sensitive orders or special occasions

  • We ship to the address provided at checkout; once dispatched, shipments cannot be redirected

  • Post office boxes may experience different delivery timelines depending on carrier and location

  • Risk of loss passes to you upon delivery to the carrier

 


Client Services

Our Client Services team is available to assist with order inquiries, modifications, shipping questions, or any concerns you may have.

Email: support@elle-milo.com
Telephone: +1 302 329 5856
Contact Page: elle-milo.com/pages/contact-us

Business Hours (EST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

We respond to all inquiries within 1 to 2 business days.

 


Company Information

Business Name: Elle & Milo
Legal Entity: Nexora Commerce LLC
Physical Address: 501 Silverside Road, Suite 105, Wilmington, Delaware 19809, United States
EIN: 39-4755896