Payment Policy

All transactions on our website are processed in United States Dollars (USD). Pricing displayed throughout our site reflects USD values. International clients may see currency conversions at checkout based on current exchange rates.

Accepted Payment Methods To ensure a seamless checkout experience, we accept a wide range of secure payment methods. The options available at checkout may vary based on your region.

Credit & Debit Cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club International

  • Elo

Digital Wallets & Alternative Methods:

  • Apple Pay

  • Cash App Pay

  • Bitcoin (via secure gateway)

Supported Banking Institutions: We support secure payments via major financial institutions, including:

  • Bank of America

  • Capital One

  • Chase

  • Citi (Citibank)

  • Fifth Third Bank

  • PNC Bank

  • TD Bank

  • U.S. Bank

  • Wells Fargo

All payment processing is handled through industry-leading, PCI DSS-compliant payment processors to ensure the highest level of security.

Transaction Security Your payment information is protected through SSL/TLS encryption during transmission. We do not store complete credit card details on our servers—all sensitive payment data is securely processed through our payment partners.

Payment Authorization & Charging Upon order placement, your payment method will be authorized and charged for the full order amount.

  • Authorization: Immediate upon order placement.

  • Charge: Processed immediately to secure your inventory.

  • Confirmation: Once payment is verified, you will receive an order confirmation via email.

Failed Transactions Should a transaction fail due to insufficient funds, expired card details, or security holds, we will notify you immediately at checkout. We recommend contacting your financial institution or trying an alternative payment method.

International Transactions International credit and debit cards are accepted. Please note that your financial institution may apply foreign transaction fees or currency conversion charges. These are determined by your bank and are not controlled by Elle & Milo.

Billing Address Verification To prevent fraudulent transactions, we verify billing addresses with payment processors. Please ensure the billing address entered at checkout matches the address on file with your financial institution.

Refunds Refunds are issued to the original payment method within 7 business days of an approved return. Please allow additional time for your bank to post the funds to your account.

Still Have Questions?

If your question isn't answered here, our Client Services team is ready to assist. Please contact us at info@elle-milo.com, and we'll respond within 24-48 business hours.

— Corporate Headquarters (Admin & Legal Only) —
Trade Name: Elle & Milo
Company Name: Nexora Commerce LLC
EIN: 39-4755896
Company Address: 15442 Ventura Blvd., STE 201-1810, Sherman Oaks, California 91403, United States

— Client Services & Support —
Email: info@elle-milo.com
Phone:  +1 213 581 8128 (SMS only — no voice calls) 
Business Hours: Monday to Friday: 9 AM to 5 PM (GMT-05:00)
We aim to respond to all inquiries within 1 to 2 business days.