All transactions on our website are processed in United States Dollars (USD). Pricing displayed throughout our site reflects USD values. International clients may see currency conversions at checkout based on current exchange rates.

Accepted Payment Methods

We accept the following secure payment methods:

Credit & Debit Cards:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

Digital Payment Platforms:

  • Shop Pay

  • PayPal

  • Google Pay

  • Apple Pay

All payment processing is handled through industry-leading, PCI DSS-compliant payment processors to ensure the highest level of security.

Transaction Security

Your payment information is protected through SSL/TLS encryption during transmission. We do not store complete credit card details on our servers—all sensitive payment data is securely processed through our payment partners.

For comprehensive information about how we protect your personal and financial information, please review our Privacy Policy at: elle-milo.com/pages/privacy-policy

Payment Authorization

Upon order placement, your payment method will be authorized for the full order amount. Once authorization is approved, the funds are reserved and you will receive an order confirmation via email.

If payment authorization is declined, your order will not be processed and you will be notified immediately. We recommend contacting your financial institution to resolve any authorization issues.

Payment Processing Timeline

  • Authorization: Immediate upon order placement

  • Charge: Processed when your order ships

  • Refunds: Issued within 7 business days of approved return (as outlined in our Client Services Policy)

Failed Transactions

Should a transaction fail due to insufficient funds, expired card details, or security holds, we will contact you using the email address provided at checkout. You may update your payment information and resubmit your order.

For security purposes, orders with multiple failed payment attempts may require additional verification before processing.

International Transactions

International credit and debit cards are accepted. Your financial institution may apply foreign transaction fees or currency conversion charges—please consult your bank for specific information regarding international purchases.

Billing Address Verification

To prevent fraudulent transactions and protect our clients, we verify billing addresses with payment processors. Please ensure the billing address entered at checkout matches the address on file with your financial institution.

Client Services

We are pleased to assist you during business hours.

General Inquiries: info@elle-milo.com
Returns & Exchanges: support@elle-milo.com
Telephone: +1 302 329 5856
Contact Page: elle-milo.com/pages/contact-us
FAQ Page: elle-milo.com/pages/frequently-asked-questions

Business Hours (EST):
Monday to Friday: 9 AM to 5 PM
Saturday and Sunday: Closed

We respond to all inquiries within 1 to 2 business days.

Company Information

Business Name: Elle & Milo
Legal Entity: Nexora Commerce LLC
Address: 501 Silverside Rd, STE 105, Wilmington, Delaware 19809, United States
EIN: 39-4755896