We appreciate your trust in Elle & Milo. Our Client Services Policy reflects our commitment to providing a refined experience that honors both your satisfaction and our standards of excellence. You may return most items within 30 days of delivery. Please review each section to understand the process, eligibility requirements, and timelines.


1. Overview

We accept returns on most products within 30 days of delivery. Returns are subject to inspection and must meet our conditions to qualify for a refund. Return shipping arrangements are the client's responsibility. Approved refunds are processed within 7 business days of receiving the returned merchandise

 

2. Eligibility Requirements

To ensure a seamless return experience, each item must

  • Remain unused, unwashed, and in its original packaging

  • Include all accessories, documentation, tags, and accompanying items

  • Show no signs of wear or improper handling

  • Maintain sealed hygiene protections for applicable products

  • Be reported as defective or incorrect within 48 hours of delivery with photographic documentation

Items Not Eligible for Return:

  • Opened cosmetics, intimate apparel, swimwear, and personal care products

  • Gift certificates and digital products

  • Sale items may only be returned for store credit

 

3. Initiating a Return

To begin the return process

  • Contact our Client Services team at support@elle-milo.com

  • You will receive a secure form to provide necessary return details

  • Upon submission, we will provide return authorization and shipping instructions

Our team provides comprehensive guidance throughout the process. Returns without prior authorization cannot be accepted.

 

4. Return Shipping

Clients are responsible for return shipping arrangements. We recommend using a tracked and insured courier service (USPS, UPS, FedEx, or Canada Post) to ensure safe transit

 

5. Inspection & Refund

Returned items undergo inspection within 7 business days. Approved refunds are processed within 7 business days to your original payment method

Original shipping fees remain non-refundable unless the return results from our error. Items that do not meet our eligibility requirements will be declined, and we will offer either return of the item (at your expense) or a partial refund at our discretion.

 

6. Exchanges

For defective or damaged products, submit photographic evidence within 48 hours of delivery

Exchange Process: To request an exchange for a different size or style, contact our Client Services team at support@elle-milo.com. Return the original item following the process in Section 4. Upon receipt and approval, we will ship your exchange item at no additional cost.

Should your requested item be unavailable, we will issue a full refund or store credit.

 

7. Order Modifications

Orders may be modified or canceled within 12 hours of placement. Orders are processed automatically and cannot be canceled once fulfilled

If your order has shipped, please await delivery and initiate a return following the process above. This policy upholds your statutory rights under U.S. and Canadian consumer protection laws.

 

8. Legal Compliance

We comply with the Federal Trade Commission Act, consumer protection regulations in the United States and Canada, and all applicable provincial and state laws. Your statutory rights—including the right to a refund for defective or mis-described goods—remain fully intact

 

9. Common Questions

What if I exceed the 30-day window?
We cannot accept returns beyond 30 days, though special circumstances may be considered. Please contact us directly

When will my refund appear?
Refunds are processed within 7 business days. Bank clearing times vary by institution

If my return is lost in transit?
File a claim with your courier and provide us with the claim reference. We will assist upon confirmation

Do you charge restocking fees?
No restocking fees are applied to returns

 

10. Client Services

We are pleased to assist you during business hours

General Inquiries: info@elle-milo.com
Returns & Exchanges:support@elle-milo.com
Telephone: +1 302 329 5856
Contact page: https://elle-milo.com/pages/contact-us

Business Hours (EST):
Monday to Friday: 9 AM to 5 PM
Saturday and Sunday: Closed

We respond to all inquiries within 1 to 2 business days.

 

11. Company Details

Elle & Milo is a U.S.-registered company serving clients in the United States and Canada.

Business Name: Elle & Milo
Address: 501 Silverside Rd, STE 105, Wilmington, Delaware 19809, United States
Legal Name: Nexora Commerce LLC
EIN: 39-4755896

 

12. Policy Modifications

We reserve the right to update this policy. Changes will be reflected on this page with a revision date